Payment before work
Full payment is required before work begins unless another arrangement has been agreed.
Visa Translators · Terms & Conditions
Clear terms. A shared understanding.
Understand the terms that apply when you use our website or order translation and related services—from submitting your documents to delivery, revisions, and payment.
Before work begins
Understand submission requirements, service scope, and payment arrangements.
During your project
Review delivery expectations, quality, and the process for raising concerns.
When you need help
Contact our team about your order or a question concerning these terms.
About these terms
A clear foundation for working together.
These Terms & Conditions apply to your use of the Visa Translators website and the services supplied by Visa Translators LLC. Please read them before placing an order.
In these terms, “we,” “our,” and “us” mean Visa Translators LLC. “You” means the individual or organization using our website or ordering services. “Materials” means the documents, files, images, text, and instructions supplied for your project.
Our services include translation, proofreading, localization, and related services agreed for an order. Using our services constitutes acceptance of the applicable terms.
Something unclear? Ask us before confirming your order so that the scope, requirements, and expectations can be discussed.
Using our services
Start with the right information.
Eligibility & lawful use
You must be at least 18 years old to order our services.
You must not use the website or our services for unlawful
purposes. We may refuse requests involving illegal,
harmful, or offensive content.
Your documents & instructions
You are responsible for the accuracy and legality
of the materials you submit. Provide readable files,
the required languages, and any instructions relevant
to the intended use of the translation.
Official requirements
Tell us if your documents will be submitted to an
authority, court, university, or other recipient.
Share its instructions before ordering, including
any requirement for certification, notarization,
sworn translation, or a particular delivery format.
Quotes & payment
Agree on the scope. Understand the cost.
Pricing depends on the project, including content volume, language pair, subject matter, and urgency. Review your quote and raise questions about the work included before confirming.
Agreed arrangements
Keep any agreed billing or service arrangements with your order records. Late or failed payments may result in suspension of services.
Delivery & quality
Clear expectations, from start to delivery.
Project timing
Turnaround depends on the amount of content,
language pair, and complexity. We make reasonable
efforts to meet agreed deadlines, although unforeseen
circumstances may cause delays.
Delivery format
Translations are delivered electronically unless
another format has been agreed in writing. Tell us
about any physical-copy or special-format requirement
before confirming the order.
Translation quality
Work is carried out by qualified linguists and may
include proofreading as applicable to the service.
We aim for professional quality but do not promise
that every translation will be entirely free of errors.
Contact us promptly if you identify a concern.
Revisions & cancellation
When something needs attention.
Contact us with your order reference and a clear description of the issue or requested change.
Requesting a revision
If you are dissatisfied with the translation,
request a revision within three business days
of delivery. Identify the relevant passage and
explain the concern so the team can review it.
This period does not limit rights that cannot
legally be restricted.
Cancelling before work begins
A full refund is available if cancellation occurs
before translation work begins. Contact us as soon
as possible so we can confirm the status of your order.
Cancelling after work begins
Once translation work has started, a cancellation
fee may apply and a full refund is not automatic.
Contact us for the applicable cancellation details
and the status of work already undertaken.
Any mandatory legal rights remain unaffected.
Your materials
Ownership and confidentiality.
Source materials & translated work
You retain ownership of the source materials you
provide. Upon full payment, intellectual property
rights in the translated material transfer to you.
Confidential handling
Documents and communications are treated as confidential.
Materials may be disclosed where needed to provide the
service, including to translators under confidentiality
arrangements, or where disclosure is legally required.
Internal quality references
Unless otherwise agreed, anonymized, non-confidential
excerpts may be retained for internal quality control.
Discuss any project-specific restrictions before work begins.
Have additional confidentiality requirements? Tell us before sharing sensitive documents so the appropriate arrangements can be discussed.
Responsibility & updates
Important conditions. Clearly explained.
Limitations of liability
To the extent permitted by applicable law, Visa Translators is not liable for damages arising from errors or omissions that do not materially alter meaning, delays caused by external factors beyond our control, or use for official purposes without requesting the required certified service.
To the extent permitted by applicable law, our total liability is limited to the amount paid for the service concerned. Nothing in these terms excludes liability or rights that cannot legally be excluded or limited.
External websites
Our website may link to third-party websites.
Their content, services, and policies are controlled
by their respective operators. Review the relevant
terms before using an external service.
Changes to these terms
We may revise these terms and publish the updated
version on our website. Review the applicable terms
before placing a new order. Contact us if you need
clarification about the terms associated with
an existing project.
Questions before you begin? Let’s clarify them.
Contact Visa Translators about these terms or an existing order. Include your order reference where available so our team can help with the relevant details.
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